Native NetSuite SuiteApp — Real-time Data

Revenue Intelligence

Stop treating your best customers like everyone else.

Customer lifetime value analytics that segments your customer base by profitability, predicts churn risk, and identifies revenue concentration issues. Shows exactly which customers are Champions and which are about to leave.

Customer Tiers:4 levels
RFM Segments:5 groups
Churn Prediction:120+ days
your-company.app.netsuite.com/gantry/revenue-intelligence
Overview
Profitability
Churn Risk
RFM Segments
Config
Champions
47
Top CLV tier
Projected CLV
$8.4M
5-year portfolio
At Risk
12
No activity 120+ days
At Risk Revenue
$847K
Potential churn loss
Retention
89.2%
12-month rate
Top 10 Share
62.3%
Concentration risk
Customer Tier Distribution
By customer lifetime value
Platinum: 12Gold: 35Silver: 89Bronze: 156
12
35
89
156
Top 5% CLVTop 15%Top 50%Remaining
RFM SEGMENT DISTRIBUTION
47
Champions
63
Loyal
89
Potential
12
At Risk
8
Lost
TOP CLV CUSTOMERS
Enterprise Corp
48% margin
$1.2M
Platinum
Global Industries
42% margin
$890K
Platinum
Tech Solutions
51% margin
$720K
Platinum
CHURN RISK ALERTS
Acme Inc
145 days inactive
$84K
Builder Co
132 days inactive
$67K
CLV CALCULATION
CLV = Annual Value × Years
× Retention Factor
Default projection: 5 years

Complete Customer Intelligence

Know which customers drive your business—and which ones don't.

RFM Segmentation

Recency, Frequency, Monetary analysis automatically segments customers. Visual matrix shows distribution across Champions, Loyal, At Risk, and Lost.

Lifetime Value Projection

True CLV calculation: Annual Value × Projection Years × Retention Factor. See who's worth investing in.

Churn Prediction

Early warning system based on recency. High Risk (120+ days), Medium Risk (60-120), Low Risk (<60). Intervene before they leave.

Profitability Tiers

High (40%+), Medium (25-40%), Low (10-25%), Marginal (0-10%), Loss (<0%). Know who actually makes you money.

Concentration Analysis

Top 10 customer revenue share highlights concentration risk. Diversify before you're vulnerable.

Customer Tiers

Platinum (top 5%), Gold (top 15%), Silver (top 50%), Bronze (remaining). Visual distribution chart.

Gut Feel vs. Customer Intelligence

Stop treating all customers equally. Treat them appropriately.

Without Customer Intelligence
  • All customers treated the same
  • No early warning for churn
  • Revenue concentration hidden
  • True profitability unknown
  • Retention efforts unfocused
  • CLV is just a guess
With Revenue Intelligence
  • Tiered customer treatment
  • Churn risk flagged early
  • Concentration risk visible
  • Margin by customer known
  • Targeted retention campaigns
  • Projected CLV calculated

Customer Value at Scale

4
Customer Tiers
Platinum, Gold, Silver, Bronze
5
RFM Segments
Champions to Lost
120d
Churn Window
High risk threshold
5yr
CLV Projection
Default forecast period

Real-World Use Cases

1

Sales Prioritization

Give sales teams objective data on which accounts deserve their time. Champions get white-glove treatment. Lost customers get less investment.

Result: Sales efficiency improved 40%
2

Targeted Retention

Focus retention efforts on high-CLV, at-risk customers. Don't waste resources saving low-value accounts.

Result: Saved $500K in at-risk revenue
3

Pricing Strategy

Understand customer price sensitivity through RFM behavior. Price confidently based on segment data.

Result: Increased prices 8% on Champions

Ready to know your customers?

Start your 14-day free trial and discover who your Champions really are.

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